Overview

Live Chat allows you to communicate instantly with your website visitors, it helps to give visitors answers quickly and improve the customer service.

Features
  • Unlimited operators
  • Unlimited departments
  • Chat history
  • Canned messages
  • Sound alerts
  • Typing indicator
  • And much more

Installation

  1. Unzip the package and upload everything to your web server.
  2. Run the installation wizard in your browser: http://www.example.com/install/.
  3. Just follow the instructions and fill in the fields required.
  4. Once installed delete the /install/ folder.

Upgrade

  1. Backup all files and database before making any changes.
  2. Delete the old files and folders, except config folder.
  3. Unzip the package and upload everything to your web server, except config folder.
  4. Clear any cookies and your browser cache to avoid errors.
  5. Run the upgrade wizard in your browser: http://www.example.com/install/upgrade.php.
  6. Once updated delete the /install/ folder.

NOTE:

  1. Always make a backup of your files and database first.
  2. It is strongly recommended not to upgrade your live website, make a copy of your website to another server and try to upgrade it first.
  3. If you have made any modifications in some files, your changes will be lost. Compare the new and old files and replace the necessary parts of code manually.

Integration

Integrating is very simply, you need to copy and paste a snippet of code on every page of your website.

  • Login in your administration area.
  • Get the code from the settings section.
  • Copy and paste the code on your website pages, just before the closing </body> tag.

Requirements

  • Operating System
    • Linux
  • Web server
    • Apache
  • MySQL 5.0+
  • PHP 5.2.4 or higher
    • PDO Support (MySQL)
  • PHP Settings
    • Session Support
    • Register Globals Off
    • Magic Quotes GPC Off

Changelog

Version 1.1 (13/12/2013)

  • New
    • Delete chat history
    • Number of visitors at one time
  • Few more fixes and enhancements

Version 1.0 (26/11/2013)

  • Initial release

Credits

Support notes

Before you send a request for support make sure you have done the following things:

  • Read the full documentation file.
  • Check if your question is not already in the Item Discussion section.

To be able to help solve a problem quickly, please read our profile page. We will do our best to help.