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Installing Adaptive Client Manager

[AUTO INSTALLATION] | [HELP] | [MANUAL INSTALLATION]

Installation Help

If you have followed the Auto Installation instructions and you are receiving error messages, then the following may help you rectify it. These errors may not be exactly what you might be getting as settings vary depending on your installation, however, they'll be very similar. Have a close look through and see which one closely matches what you are seeing during installation.


Error: mysql_connect() [function.mysql-connect]: Access denied for user 'captainJac'@'acm' (using password: YES) [APP/Controller/SetupController.php, line 24]

This error typically means that your username and/or password are incorrect. Double-check that you have entered the correct information and try to run the installation again.

Error: An Error Occurred: Error Code: 1046 Error Text: No database selected Error Statement: CREATE TABLE IF NOT EXISTS...

This error typically means that your database name is incorrect. Double-check that you have entered the correct information and try to run the installation again.

Error: Warning (2): mysql_connect() [function.mysql-connect]: Unknown MySQL server host 'myplace.db.106488.hostedresource.co' (1) [APP/Controller/SetupController.php, line 24]

This error typically means that your host setting is incorrect. Double-check that you have entered the correct information and try to run the installation again.

Error: Setup Has Already Been Completed On This Installation. For Security Reasons, Setup Has Now Been Disabled.

This error means that ACM is recognising that installation has already been successfully run on this database. For security reasons, and to prevent the database from being overwritten, ACM shuts down the setup. You may be able to log into the system now using the default login (admin/password).

If you do need to run setup again for any reason, you need to open up the following file from your installation in any text editor:

app/webroot/inc/config.php

It should look like this:

define("SETUP_DISABLED","YES");

Change it to:

define("SETUP_DISABLED","NO");

Ensure that NO is entered in uppercase and enclosed within double quotation marks (" ")

Go back to the setup page (refresh if needed) and you should now see the setup page once again.

If none of these error codes closely match what you are seeing, you are sure that all of your details have been entered incorrectly and are still having problems, please feel free to email us with details at support@deadpixelstudio.co.uk and be sure to include your Envato username.

Alternatively, you may want to try installing ACM manually.